Terms & Conditions

Here you will find all the terms and conditions for using Therapy Partners Ltd.

Here you will find all the terms and conditions for using Therapy Partners Ltd.

1.0 General Information

1.1 This Agreement is a legal document which sets out your rights and obligations, and those of Therapy Partners Ltd, a company  registered in England and Wales under the company registration number 08744471

1.2 By registering to use Therapy Partners services (becoming a ‘Registered User’), you agree to the terms of this Agreement, and you confirm that agreement every time you use it.

1.3 Visitors to Therapy Partners who do not register to become a Registered User similarly affirm that they are bound by this Agreement each time they access Therapy Partners as a User. You should be aware that this Agreement may vary from time to time without notice.  Please refresh this page to gain the most recent documentation every-time you use the Service.

1.4 Any Treatment within a Therapy Session (“Treatment Session”) resulting through the use of, or as a direct result of Therapy Partners, by Our Therapists whilst operating on behalf of Therapy Partners, is also bound by this agreement.

1.5 The information provided on or from this site is intended to give general information about counselling psychotherapies, and other services and for the provision of such. The information is not intended to be relied upon or to be a substitute for health advice from your GP or other healthcare professional. Accordingly, we do not accept any liability for any loss that may arise from reliance on any of this information. If you are concerned about your symptoms or have any other concerns or questions about your health or medicines, you should always consult an appropriate healthcare professional.


2.0 Registration

2.1. You undertake to register for Therapy Partners using accurate and current information about yourself – including your correct name, address and any other requested details as these details are relied upon in providing advice and services to you.

2.2 As part of the registration process for Therapy Partners, You will receive a verification email, the purpose of which is to take reasonable steps to ensure that the email address you have supplied during registration is controlled by you. That email contains simple instructions which you must follow.

2.3 As well being able to view the Therapy Partners website to browse like any non-registered visitor, in accordance with our Privacy Policy, Registered Users may:

  • book and make payments for Sessions with Our Therapists.
  • receive emailed messages and telephone calls, which will be sent to the email address or telephone number contained in your details (which are provided during Registration and may be updated subsequently)
  • Receive requests for your feedback, as a result of receiving a Session from one of our Therapists, thus enabling us to maintain and improve our products and services.
  • Opt to receive emails selected during the Registration process (as added to, or de-selected, subsequently), such as details of special offers we may be able to offer you.
  • After payment is cleared and a session is arranged directly with the Therapist, view released information about that therapist.

2.4 We are not an internet service provider, however. In order to avail of Therapy Partners, You must have internet access and all the software, and skills, required for email and web usage.

3.0 Privacy Policy

3.1 Therapy Partners Privacy Policy forms part of this Agreement, and by agreeing to this Agreement, You also give your consent to the way we may handle your personal information in that policy. Given the global nature of the World Wide Web, any provisions of details which are displayed publicly on the website (for example, on the public listing of therapists for individual bookings) are of course, accessible to internet users around the world. Details which are viewed via a secure server, after you have logged in with a username and password however (such as within the Client login area, therapist area, etc.) will not be accessible to non-registered users of Therapy Partners Service.

4.0 Additional Services

4.1 Therapy Partners or its affiliates may offer new or additional services through Therapy Partners from time to time. Your use of those services may be subject to additional terms and conditions, or rules of use, which you must comply with. Provided that those terms or rules are notified to you from Therapy Partners in an appropriate manner (as determined by Therapy Partners in its reasonable discretion), any failure by you to comply with a material provision of the terms or rules governing those services will amount to a breach of this Agreement.

5.0 Operation of Therapy Partners

5.1. While We will make reasonable efforts to provide the service, We will not be liable for any failure to provide the service or any part of the service for any cause that is beyond our reasonable control including, in particular, any suspension of the service resulting from maintenance and upgrades to our systems or those of any other party used to provide the Service.

5.2 We reserve the right to withdraw or modify one or more aspects of the Therapy Partners service where we have legal or technical reasons to do so (including technical difficulties experienced by Therapy Partners or on the Internet). There may also be times when Therapy Partners becomes unavailable, whether on a scheduled or unscheduled basis.

5.3 We may, where we consider it appropriate for your or our protection, suspend, withdraw or restrict the use of Therapy Partners or any part of the Service. We will tell you as soon as practicable if we take such action. We may also end the operation of the Therapy Partners service at any time by giving you reasonable notice.

5.4 For security or other reasons, we may require you to change your security details which facilitates access to Therapy Partners websites.

5.5 Available information is constantly changing and the way the internet and your computer works, may mean you do not always receive the latest version, or a complete version, of our Website. Whilst we do everything we can to bring you the trustworthy and reliable information we cannot give an absolute guarantee that every piece of information on our Website is true, accurate or up to date at all times.

6.0 Misuse of Therapy Partners

6.1 We reserve the right:

  • To suspend or terminate any User’s access to Therapy Partners, or parts of it, and/or
  • To edit, or require the User to edit, material posted on Therapy Partners, if the relevant User or material appears to us to be in breach of any provision of this Agreement.
  • Any person whose access has been suspended or terminated must not re-register for, or re-access, Therapy Partners without our written prior consent.

7.0 Security Procedure

7.1 You must keep your Security Details secret.
7.2 You must take all reasonable precautions to prevent the fraudulent use of your Security Details.
7.3 You should not record your Security Details in any way, which may result in them becoming known to another person.
7.4 If you suspect someone knows your Security Details you must contact us immediately. If you fail to do so, you will be liable for any unauthorised transactions or communications on your Account.
7.5You will be responsible for all instructions received by us between the time you pass the security procedure until you exit from the Service. Please note that this includes any input errors or instructions sent by someone other than yourself so please do not leave the device you are using to access this service unattended while you are still logged onto our site.

8.0 Relevance

8.1 Therapy Partners is intended to be used by its users for the purposes referred to in this agreement. Accordingly, users must not:

  • place material on, or otherwise use, Therapy Partners for any business or commercial purpose beyond that provided in Therapy Partners’ Role; or
  • use your access to Therapy Partners, or information gathered from it, for the sending of unsolicited email, mail or telephone calls (sometimes known as ‘spam’ or ‘junk mail’) or for any other marketing purposes other than the promotion of the Therapy Partners Service.

9.0 Fees

9.1 We may add new or additional services from time to time which require the payment of fees – either to us or a nominated third party – on terms which will be provided to you at the time.
9.2 You acknowledge that we are entitled to alter the amount or the basis of the calculation of our fees from time to time, provided that such amount or basis is clearly stated at the time when you agree to take the relevant Therapy Partners Service.
9.4 We also reserve the right to introduce a fee for the use of part, or all, of Therapy Partners for which no fee had previously been charged.

10.0 Prohibitions

10.1 You are responsible for ensuring that no material you post, or which is posted through a computer or device on which you access Therapy Partners, nor any activity or communication you make in connection with any Therapy Partners Service, will be capable of

  • infringing the intellectual property or other rights of any person or entity,
  • breaching any applicable law, whether criminal, tortious or otherwise, or
  • Appearing to be offensive, threatening, obscene, pornographic, false, unreliable or misleading.

11.0 Withdrawal of material and Termination of User Access

11.1 Each User acknowledges that we are entitled to withdraw any material on Therapy Partners which appears whether based on information received from users, therapists, or others, or our own determination to be capable of breaching any part of this Agreement, or to bring Therapy Partners into disrepute.
11.2 Each User acknowledges that we are unable to always monitor material which appears on Therapy Partners, or monitor all communications outside of Therapy Partners, and that we are reliant upon You and all users to notify us of anything you see, hear, or become aware of which appears likely to breach this agreement, using the contact information and notification forms which are made available on Therapy Partners.

12.0 Therapy Partners Role

12.1 You, whether you are a Registered User or Non-Registered User who visits Therapy Partners, acknowledge that we operate as a central booking facility for Therapists throughout the UK the EU and on a worldwide basis.
12.2 For every booking as a result of referrals and information gained through Therapy Partners, Therapy Partners will receive a reasonable payment at an agreed rate from each transaction (in addition to other the transaction costs and charges incurred through processing payable to other parties).  Any arrangement by intention or otherwise, which aims to avoid these payments (successfully or unsuccessfully) is considered a breach of this agreement and charges for the recovery of these payments and other costs incurred will be sought.
12.3 Therapy Partners has taken reasonable steps to ensure that all Therapists whose details appear on Therapy Partners have achieved recognised high standards of training and experience through their qualifications.  We have also taken steps to contact previous clients of each Therapist in order to gain information related to the skills and proficiency of each Therapist.  Each Therapist has also undertaken an interview with one of our staff to assess skills against a number of other selected criteria. (Interviews may be via telephone, skype or in person)
12.4 Therapy Partners will make best endeavours to ensure services are provided effectively however Therapy Partners does not, and cannot, monitor the day-to-day activities of its individual Users and Therapists.
12.5 All discussions with regards to prices of repeat services beyond those initially provided by Therapy Partners, must involve the express permission of Therapy Partners for them to be able to administer the sessions at all times.

13.0 Disciplinary Action

13.1 Therapy Partners Disciplinary Panel will deal with any complaints received regarding Therapy Partners Therapists, including complaints that involve any breech in the Code of Ethics relating to the Therapists professional body.  These will be assessed and penalties may be administered against the Therapist or Member concerned.
13.2 Therapy Partners Disciplinary Panel may decide not to investigate any such referral or complaint if it decides that there is insufficient evidence of professional misconduct to warrant further enquiry. It follows that referrals or complaints should present appropriate supporting evidence to justify an enquiry.

14.0 Disclaimer and Release

14.1 Therapy Partners has limited control over or responsibility for the truth or accuracy of any material available on Therapy Partners, whether provided by Users, Therapists or others.
14.2 If any third party sites are linked to or from Therapy Partners, this does not mean that we endorse or have any responsibility for the site in question, or anything which appears on it.
14.3 Therapy Partners is not liable for the contents of any external internet sites listed, nor does it endorse any commercial product or service mentioned or advised on any of the sites.
14.4 You should exercise no lesser degree of caution in appraising what you see on Therapy Partners than you do offline.
14.5 Even though users are prohibited from doing so, people may provide information, or otherwise behave, in a way that is unreliable, misleading or even illegal. In such situations, please contact the relevant government officials and contact us so that we may take further reasonable steps to reduce such actions in the future.
14.6 Your use of Therapy Partners is entirely at your own risk. All content is provided for general information only, and should not be treated as a substitute for the medical advice of your own doctor or any other health care professional. Therapy Partners is not responsible or liable for any diagnosis made by a user based on the content of this website. Always consult your own GP if you’re in any way concerned about your health.
14.7 Accordingly, to the extent that the law permits, you release Therapy Partners, its directors, contractors and employees from all liability arising out of or in connection with Therapy Partners and the material included here by Users, Therapists, and other third parties.

15.0 Trademarks and Intellectual Property

15.1 You acknowledge that all copyright, trademarks, and other intellectual property rights in and relating to Therapy Partners (including the material which is contributed by Users) are owned by Therapy Partners. Although it is easy to copy material which appears on web-sites this does not mean it is legal. No-one may copy, distribute, show in public or create any derivative work from Therapy Partners, or any of the material which is found on Therapy Partners unless properly licensed to do so by us. Any information obtained must not be amended, provided to anyone outside your organisation or used for any commercial purpose unless otherwise agreed in writing by us.

15.2 Any copyright infringements found (including text, images, logos, etc.), will be charged a minimum of £500+VAT per copyright breech, plus costs incurred in recovering this fee. If you do not wish to be charged this value, do not breach our copyright. If you copy and redistribute anything from this website, you agree that you knowingly accept these terms;

15.3 The words, logo, or mark “Therapy Partners” however represented, including stylised representations, all associated logos and symbols, and combinations of any of the foregoing with another word or mark, are the trademarks of Therapy Partners or third parties (the “Trade Marks”). You shall only make fair use of the Trade Marks and will not use them:

  • as or as part of your own trademarks;
  • in a manner which is likely to cause confusion;
  • to identify products to which they do not relate;
  • to imply endorsement or otherwise of products or services to which they do not relate; or
  • in any manner which does or may cause damage to the reputation of any Therapy Partners currently include but are not limited to:

15.4 In accordance with our Privacy Policy, by submitting any material to Therapy Partners beyond that noted as Confidential (including any text, photographs, graphics, video or audio, such as through our online forums, guest books, feedback areas, etc.) You agree to grant Therapy Partners a perpetual, royalty-free, non-exclusive, sub-licensable right and license to use, reproduce, modify, adapt, publish, translate, create derivative works from, distribute, perform, play, and exercise all copyright and publicity rights with respect to your contribution worldwide and/or to in business. Your contribution in other works in any media now known or later developed for the full term of any rights that may exist in your contribution, and in accordance with privacy restrictions set out in our Privacy Policy. By submitting any material you are representing that you are fully entitled to do so. If you do not want to grant to Therapy Partners the rights set out above, please do not submit any material.

16.0 Excluded Loss

16.1 We will not be liable to you or any third party for any indirect or consequential loss or damage, or for any loss of data, profit, revenue or business, howsoever caused (whether arising out of any negligence or breach of this Agreement or otherwise). Therapy Partners will also not be liable for any failure to perform its obligations under this Agreement caused by matters beyond its reasonable control.

17.0 Maximum Liability

17.1 Without limiting the preceding Clause, during any session booking or as a result of, the aggregate liability of Therapy Partners under this Agreement (whether arising in negligence or otherwise) will not under any circumstances exceed the amount equal to the sums paid by you to us by way of any fees for each session, regardless of the cause or form of action.
17.2 Any action or claim for loss, damages, or personal injury, must first be directed to the therapist or contractor with whom the treatment or contact was received or intended. Only after maximum progress of such action with the therapist or Contractor, or where deemed necessary by the courts, shall Therapy Partners become liable.

18.0 Non-excluded Liabilities

18.1 Nothing in this Agreement limits Therapy Partners liability for death or personal injury resulting from our negligence, or any other liability which may not by law be excluded. Any statutory rights you may have as a consumer remain unaffected.
18.2 You agree to indemnify us against all liabilities, claims and expenses that may arise from any breach of this Agreement by you or through a machine on which you access Therapy Partners.

19.0 Assignment

19.1 We reserve the right to assign this Agreement, and to assign or subcontract any or all of our rights and obligations under this Agreement. You may not without the written consent of Therapy Partners dispose of this Agreement.

20.0 Entire Agreement

20.1 This Agreement includes our Privacy Policy and other Terms and Conditions made clear throughout Therapy Partners. Together they contain the whole of the agreement between us and you concerning Therapy Partners and they replace all earlier agreements and understandings with you, except for any fraud or fraudulent representation by either of us. A person who is not a party to this Agreement has no right under the Contracts (Rights of Third Parties) Act 1999 to rely upon or enforce any term of this Agreement.

21.0 Changes to this Agreement

21.1 Therapy Partners reserves the right to change this Agreement from time to time, and post the new version on the Therapy Partners website. When we do so, it remains your responsibility to ensure you have viewed the most recent update to this page, and the new version of these Terms and Conditions will take effect, and will govern all Therapy Partners and your relationship with Therapy Partners, immediately upon the use of any of Therapy Partners (or such later date as Therapy Partners indicates in this Agreement).
21.2 If you do not wish to be governed by the new version of the Agreement, you may notify us on or before the date when the new version of the Agreement is to take effect, and from that date you must cease to use Therapy Partners.

22.0 Severability

22.1 In the event that any term of this Agreement is held to be invalid or unenforceable by judicial decree or decision, the remainder of this agreement shall remain valid and enforceable.

23.0 Law

This Agreement shall be governed by and construed in accordance with the laws of England and Wales.

24.0 Termination

You may terminate this Agreement by notifying us. The notification will not be effective until we have received it and provided confirmation of receipt to you.

25.0 Contact

You can contact us by post at the address shown on our main contact page. Please ensure you include your full name, username, postcode and contact details in all correspondence.


Therapy Partners is registered at Therapy Partners, 27 Old Gloucester Street, London, WC1N 3AX.

Registered in England and Wales, Company Number 08744471.

For more information or to book an initial assessment

Fill out our Online initial contact form or contact us today on 0845 527 4809 and let us help you be the best that you can be.